Effective date: 01.03.2026
Return policy
If you are not entirely satisfied with your purchase, we are here to help with our return policy.
Eligibility for Returns
Items must be returned within 30 days from the delivery date.
The item must be unopened, unused, in its original packaging, and in the same condition as received.
Proof of purchase is required.
Opened skincare, gift cards and items bought on final sale cannot be returned unless they are faulty.
Return Process
Contact our customer support at care@embun.my to initiate a return request.
Once approved, we will provide instructions on how to return your item.
You are responsible for return shipping costs unless the return is due to a fault or an error on our part.
We recommend using a trackable courier service, as we are not responsible for returns lost or damaged in transit.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be made to your original payment method within 14 working days.
Shipping fees are non-refundable.
Exchanges
If you need to exchange an item, please contact us to confirm availability.
Exchanges are processed once we receive the original item.
Damaged or Defective Items
If you receive a damaged or faulty item, please contact us within 7 days with photos of the issue.
We will replace or refund it under the Consumer Protection Act 1999.
Contact Us
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.
Contact us
For any questions regarding our return policy, please contact us at: returns@embun.my
Follow us
